accuRx Patient Triage
The best way for you to contact a doctor with a non urgent medical query, or make an administrative request, is to use Patient Triage. This request will be passed to the most appropriate person and we will contact you as soon as possible.
Once your online request is reviewed, if you are asked to attend the surgery then you can ask to see any doctor. We will try to accommodate your preferences, but there may be times when you are not able to see the practitioner of your choice.
Please note Patient Triage cannot be used for ordering repeat prescriptions.
If you prefer to telephone the surgery, our team are happy to help and are trained to ask specific questions about you, your symptoms and your call. We will work though some clinically relevant questionnaires with you and may sometimes ask you to send photographs if it might help your clinician (only with your permission and we will never ask for images of intimate areas). This is to make sure that you are seen by the best person to help you, and it also helps us plan our clinics and prioritise the most urgent calls. You do not have to give any medical information if you do not wish to, however providing it does mean we can work more efficiently, and helps us to help you in the best way.
Our team will work out the best person to look after you using a criteria set out by the NHS and by our doctors and sometimes this might not be who you might expect. Sometimes we might be able to refer you to another service, like your local pharmacy for example, if they can offer the care you need. This is called signposting, or referring and we do this to help you see the right person at the right time, often it means a quicker appointment for you and more appropriate care.
For all telephone appointment requests, please call the surgery in the morning where possible from 8am. Routine telephone/follow up appointments can be booked 4 weeks in advance.
On the day telephone appointments for more urgent needs can be made by calling at 8am any weekday.
When calling to book a telephone appointment, please ensure we have your up to date contact details and the number you provide is kept available for your call.
Cancel an Appointment
As always it is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. To do this please call the medical centre on 01752 205555 or complete this form.
Also. if you are registered for online services you can cancel your appointment there.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you did not attend your appointment. Persistent defaulters may be removed from the list.
We work hard to ensure that our clinicians can meet the requests made to them by patients, carers, community, and other health and social care staff. In order to ensure that we can do this consistently and deliver a high quality service, we need your help to use our limited clinical capacity as effectively as possible.
Home visits take anywhere between 20-45 minutes of a GP's time. On some days we have as many as 8 visit requests.
This means that we have to triage visits to ensure that the attendance of a clinician will make a significant difference to the health of the patient, in most cases this can be achieved in other ways.
Please let us know as soon as possible that you think you or someone you care for needs a home visit. Doing so before 10:00am allows us to plan our daily workload and meet the needs of our patients as best we can.
Please be clear with reception staff what you think the problem is, how urgent it is from your perspective, and leave your contact details as you will be phoned back so that we can triage your request. If you think the problem is imminently life threatening, then please dial 999.
We will work with you to ensure that a visit takes place when the presence of a clinician is considered the only means to address the needs of the individual safely and effectively.
Community Pharmacist Consultations
We are participating in an approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which could be a pharmacist!
When you call the practice, you will be asked about your symptoms by our reception team. They’ll work through a list of triage questions to determine who the best person is to support you and if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.
We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back. This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
If you chose not to opt in when you registered then please let us know.
Please remember to update your contact details with us when you change address, telephone numbers and email address.