accuRx Patient Triage
The best way for you to contact a doctor with a non urgent query or make an administrative request is to use Patient Triage. This request will then be passed to the most appropriate person and we will contact you as soon as possible.
Once your online request is reviewed, if you are asked to attend the surgery you can ask to see any doctor. We will try to accommodate your preferences, but there may be times when you are not able to see the practitioner of your choice. Please dont forget to wear your mask.
Please note Patient Triage cannot be used for ordering repeat prescriptions.
If you prefer to telephone the surgery our reception staff have been trained to ask for basic details of the reason for your call. This is to ensure that you are assisted by the most appropriate person and to help the clinical team plan their day, prioritising the most urgent calls. We may also ask you to send photographs of rashes and spots if you are happy to do so (this will not include intimate areas). You do not have to give any medical information if you do not wish to however we can work more efficiently and help you in the best way if it is provided.
For all telephone appointment requests, please call the surgery in the morning where possible from 8am. Routine telephone/follow up appointments can be booked 2 weeks in advance.
On the day telephone appointments for more urgent needs can be made by calling at 8am any weekday.
When calling to book a telephone appointment, please ensure we have your up to date contact details and the number you provide is kept available for your call.
Please note you may also be signposted to a more appropriate clinical provider if necessary.
Cancel an Appointment
As always it is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. To do this please call the medical centre on 01752 205555 or complete this form.
Also. if you are registered for online services you can cancel your appointment there.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you did not attend your appointment. Persistent defaulters may be removed from the list.
We work hard to ensure that our clinicians can meet the requests made to them by patients, carers, community, and other health and social care staff. In order to ensure that we can do this consistently and deliver a high quality service, we need your help to use our limited clinical capacity as effectively as possible.
Home visits take anywhere between 20-45 minutes of a GP's time. On some days we have as many as 8 visit requests.
This means that we have to triage visits to ensure that the attendance of a clinician will make a significant difference to the health of the patient, in most cases this can be achieved in other ways.
Please let us know as soon as possible that you think you or someone you care for needs a home visit. Doing so before 10:00am allows us to plan our daily workload and meet the needs of our patients as best we can.
Please be clear with reception staff what you think the problem is, how urgent it is from your perspective, and leave your contact details as you will be phoned back so that we can triage your request. If you think the problem is imminently life threatening, then please dial 999.
We will work with you to ensure that a visit takes place when the presence of a clinician is considered the only means to address the needs of the individual safely and effectively.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
If you chose not to opt in when you registered then please let us know.
Please remember to update your contact details with us when you change address, telephone numbers and email address.