11th August 2020

11th August 2020

Lisson Grove & Woolwell Medical Centre - Some updates on current hot topics!

Flu update:

You will probably have heard on the news that the Government wants to extend the flu vaccination programme to include all 50-64 year old patients. General Practice have been asked to support and help deliver this. However, we do not have nor are we able to purchase the stocks to provide these extras and do not yet know how or when we will receive government stock. Please do not contact the surgery at this time to try and book a vaccination unless we send you a text or letter inviting you to do so.

Need to make an appointment?

You can still call us and but we also recommend that you use eConsult available on our website which replaces a telephone call.


You can complete and use eConsult for general queries (medical or admin) or because you have a medical concern.

It can be completed 24/7 and we aim to process within two working days

Depending on the contents a clinician may call you, arrange a video consult or ask you to attend the surgery; for more straightforward requests we may respond electronically.

There are also options available for you to self-help or find further information.

Masks/Face coverings:

Please wear a face covering if you have been asked to attend the surgery to help protect staff and other patients.

Front doors:

Our outer doors are still open at both sites but we are not allowing anyone further into the building unless they have a pre-booked appointment and satisfy our safety checks.

Whilst the receptionists will speak to people via intercom we would request where possible you use eConsult or call us please.


All prescriptions are now sent electronically directly to your nominated pharmacy (this can be changed as required).

Any prescription requests - please order online via our website, NHS App or via the dedicated POD (text ‘REPEAT’ to 66777) for the quickest turnaround.

There are post boxes at both sites if you are unable to order electronically.

We are continually trying to reduce paper use for environmental and audit reasons but also now to minimise the risk of any Covid transfer via the paper.

NHS App/Online services:

We would advise anyone who doesn’t yet have an Online service with us to download and set-up the NHS App on your mobile device (or use through your browser).


Once we see that you have registered for that we will automatically register you for the Lisson Grove online services.