Welcome to Lisson Grove & Woolwell Medical Centre
A Plymouth based General Practice that aims to provide a wide range of high quality accessible services that add value to your lives.
There are some changes happening in November at your surgery. The good news is that, whilst they are not very visible, they will be helping us facilitate your care in the future. Unfortunately it does mean in the short-term there will be some disruption to our service.
What is happening? We are changing our ‘Clinical System’, this is the system that holds all your electronic notes, manages appointments, links to secondary and other care providers, links to the online site, manages prescriptions and much more. It is the single most important IT system we have and the backbone to the surgery.
Why change? There are an increasing number of tasks that we cannot do well on our current system, or if we can they are very time consuming. This is mainly due to the changing way we have to link to other health providers.
Short term effect? Much of the work to convert all our current data to the new system has been happening over the past few months with no visible effect. We are now at a critical stage where it is affecting our day to day running. This will not affect urgent direct care but there will be reduced clinics or delays in booking non-urgent appointments.
What do you need to do? If you have an urgent need to see a clinician then please contact in the usual way this is unaffected. If you need a routine appointment please wait until after 21st November before calling as we will not have clinics available until that time.
If you have online access this will change but we will let you know details soon. Prescriptions – we will deal with urgent prescriptions but if they are not due until after 21st we would appreciate your patience in waiting until then please.
Other than that please be patient with clinicians and staff who are having to learn new systems and do a huge amount of work in the background.
We apologise for any inconvenience this may cause.
The Practice has two surgeries; Woolwell Medical Centre and Lisson Grove Medical Centre.
We have 6 Doctors and 4 Nurse Practitioners who work across both sites and are supported by a wider clinical team. In addition, we are delighted to be able to provide a very experienced mental health practitioner who is available Tuesday and Thursday at Lisson Grove.
We are actively involved in teaching medical students and GP trainees.
The NHS is currently facing its greatest challenge since its inception. To meet this challenge we will need to do more with less, and we will be introducing new ways of working over the coming year. If you have any ideas about how we could meet the needs of you and your family more efficiently let us know here.
We offer a wide range of high quality services for you and your family. These will provide care for you during acute illnesses as well as supporting you to live well with long term conditions such as diabetes. In addition we provide immunisation, screening services, travel services and a minor operation service.
More details of all our services can be found listed under the "Our Services" tab at the top of this page.
As we look forward to the future we hope to extend the range of services we are able to provide and would welcome any feedback you might have on what you would like to see in the surgeries.
Appointments and Contacting Clinical Staff:
We offer a number of different ways of consulting our medical staff.
We will ask you to disclose the reason for your request. You are not obliged to do so BUT your safety and the quality of care you receive is our prime concern and by doing so the medical staff can triage the calls and ensure all patients are seen at the right time, by the right person. Please be assured all staff have a duty of confidentiality and will handle this information with the utmost discretion.
Best choice when making first contact about mental health issues as the GP can then arrange more time to see you. Good if you are not sure whether you need to see the clinician, or if you have been seen already and are reporting progress or following up an issue.
|Leaving messages for Medical Staff|
Best choice for paperwork issues like sick notes, letters, chasing up onward referrals etc. Use our contact form here. Try to avoid using the phone for these matters as we are trying to use this mostly for patients who want a same day face to face appointment.
|Face to Face Appointments|
Only to be requested if you think the clinician will need to examine you, take bloods or do other practical procedures.
We have limited capacity for these appointments so if you are not sure, ask for a telephone consultation first. In addition our reception staff are also available to help you with this choice.
If you or your carer has information and/or communication needs relating to a disability, impairment or sensory loss, please complete our accessible information and communication support request form here or call us on 01752 205555, e-mail us- firstname.lastname@example.org, or pop into one of our surgeries and let our staff know so that we can make sure you have information you can access and understand.
Please note that we use up significant amounts of precious clinical time with dental emergencies which are best dealt with by other service providers.
If you have dental pain and/or a dental abscess you will be directed to your registered general dental practitioner or if you do not have one to the Dental Access Centre which you can find here
For Back and Joint Pains, you can now self-refer to physiotherapy here: Self Refer for Physiotherapy
Minor Illnesses- Information about common complaints and suggestions on self care:
For many of us, it is sometimes difficult to decide when to see your GP. We have started to put together some information on minor illnesses which we hope you will find helpful for making these decisions. Click here to access this information.
In addition, many Minor Illnesses can be managed by your local pharmacist. Go to Minor Illnesses Your Pharmacist Can Deal With for more information.
If there is additional information you think would help let us know by clicking here.
All non-emergency referrals are sent to Devon Referral Support Services. They are then vetted and, if onward referral to specialist hospital care is indicated, you will be contacted within 2 weeks by this service to arrange an appointment with a suitable provider.
If you are unclear what has happened to your referral please contact this service in the first instance at DRSS Information and Help.
DRSS have developed a new website to offer information to patients in Devon to help them make healthcare decisions. http://www.myhealth-devon.nhs.uk
Accessing your medical record:
NHS Summary Care Records
If you are registered with a GP practice in England you will have a Summary Care Record (SCR), unless you have previously chosen not to have one. It includes important information about your health. Please see Summary Care Record for more information.
Important information which you may wish to act upon.
This Practice is part of the local shared care initiative. This means that it will be possible for you to give permission for other health care professionals to view your GP health record when they are providing you with care. Please see Your Health Record for more details.
Your Say Counts:
We are committed to creating a fully inclusive and accessible service. We treat people with dignity and respect, promote equal opportunities, and eliminate all forms of discrimination regardless of race, nationality, gender, disability, age, sexuality, religion or belief, and family status. We welcome feedback on the way we operate. Please contact Chris Pike, the Practice Manager, with your comments in the first instance. Use the feedback form here or NHS Choices.
Why not join our Patient Liaison Group and help the development of the practice and the services it provides? Please click on the Patient Liaison Group.
See How We Are Rated:
If you would like to read our endorsement from the Care Quality Commission following their routine inspection in June 2015 please click here. Their report evidences that the Practice serves its patients well, embraces the ethos of continual improvement, and actively engages with patients to achieve this.
The wider NHS:
The Practice, along with all others in Plymouth, are part of Devon Clinical Commissioning Group. CCGs have been established from 1st April 2013 to involve patients and clinicians in the commissioning (planning, designing and buying) of services for the local population.
Clinical commissioning groups are accountable to NHS England and have replaced Primary Care Trusts throughout England.
If you would like to find out more about Devon CCG, please click on the link to their website: Devon CCG.
(Site updated 12/11/2019)