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Improving Lives Plymouth

Appointments are now available at our Lisson Grove Surgery every Monday. Improving Lives Plymouth provide support through information, advice and practical support in a range of areas.

Click here to view their website and see how they may be able to help you.

Please discuss with your GP or contact reception to arrange an appointment.


Express Clinic, One Stop For One Illness

Available Monday - Friday 8:00am-12:00am at our Lisson Grove Surgery

Up to 50 appointments per day for the treatment of common illness and conditions*

  • for people 12 years and over (unsuitable for pregnant ladies)
  • walk in and wait (no phone booking)
  • one condition per appointment
  • led by Nurse Practitioners, supported by GPs.

Appointments in the Express Clinic available for the following Conditions

Respiratory –Cough, Chest infections, Asthma (Worsening Symptoms),COPD( Worsening Symptoms)

Female Conditions-Bacterial Vaginosis (BV),Thrush,Vaginal Discharge, Emergency Contraception

Ear,Nose,Throat -Ear Symptoms, Eye Symptoms, Sore Throat, Sinus Symptoms

Skin-Rashes ( eg shingles, chicken pox, impetigo),Bites and Stings,

Lumps (infected), Eczema flare ups

General/Miscellaneous-Feet / ankle / leg swelling acute, Viral symptoms, Dizziness (new onset)

Stomach/Bowel/Urinary-Urinary Symptoms,Diarrhoea +/or Vomiting (D&V),Haemorrhoids

Pain(new onset)-Abdominal pain,Back pain,Joint pain

Patient feedback, October 2018 ( Praise from a website user)

"The opportunity for patients to gain a quick and easy access to a health care professional, via the morning and afternoon drop-in clinics, is an inspired move and demonstrates a model of best practice that other primary health care providers could learn from.

I was able to see a practitioner within 5 minutes of my 8am arrival this morning, instead of having to book and wait for an appointment, at some time in the future, at a time that was likely to be inconvenient.

Lisson Grove has clearly listened to the concerns and needs of their patients and, as a result, has developed an approach that has transformed service provision in a way that enables patients to see a prescribing practitioner, on a first come first served basis, for minor ailments or triage to a GP, if required.

The added value is such that GP time is not clogged up with appointments for minor ailments or prescriptions, therefore, enabling GPs with more appointment slots for those in greater need.

There are times when those responsible for service planning and system change should be congratulated, and this is one of them. Thank you."


Chronic Disease Clinics 

Our Practice Nurses run a number of clinics throughout the year for those patients that have a chronic disease. These clinics are run at Lisson Grove and Woolwell Medical Centres are to support patients with Coronary Heart Disease, Stroke, Diabetes, and respiratory conditions. 

Baby Clinic

pregnantLisson Grove and Woolwell surgeries each have health visitors assigned to them. They can be reached on direct lines which are 01752 314175 for Lisson Grove area and 01752 434188 for Woolwell area. The health visiting service is available for all ‘well’ babies and advice on children under five.

Cervical Smears and Breast Screening 

All women between 25 - 64 should have regular cervical smears. Between 25-49 smears should be taken every 3 years and every five years thereafter up to the age of 64, unless there is a clinical need for it to be done sooner. Please make an appointment with the Practice Nurses who will be able to see to this for you.

All women currently in the screening program will continue to be invited.

Ladies aged 50 – 65 will automatically be invited to the Breast Screening Service for a routine mammography on a three yearly basis. 

screeningChlamydia Screening

You may have seen TV commercials and news articles over the last few months about the increase in sexually active young people. As a Practice, we are being asked to actively encourage 16-24 year olds to have regular screening. Therefore, we are inviting you to collect a screening kit from the surgery; you will not need an appointment with a nurse or doctor to discuss the test. 

It is advised that the test is done when sexually active, thereafter annually or on changing partners. Chlamydia is a serious disease and can lead to infertility if left untreated. It can often present with no symptoms which means you may not know you have it. 

The Chlamydia Screening Office will notify you of the results via your preferred method of contact. In order to do this you will need to be able to give two forms of contact, e.g. an address and mobile phone number. They will also arrange any treatment if the test is positive and arrange partner tracing. 

If you are unsure about completing the test or have any questions, please make an appointment with one of our Practice Nurses who will be happy to help you.

Diabetic Clinics 

Patients with diabetes are asked to make an appointment at least annually to have a thorough check-up and advice on management. Clinics are run by our Practice Nurses and patients are asked to have blood tests done in advance to enable a complete check up. All diabetics are also advised to attend retinal camera screening annually.

pregnantFamily Planning

All the Doctors provide a full range of family planning services in addition to which our Practice Nurses are also family planning trained. The services are available throughout each weekday but, when booking, please let the Receptionist know that this is the service you want so that you see an appropriately qualified person. 

Maternity Care

Once you have confirmed you are pregnant, please pop into reception to pick up an information pack and to make an antenatal clinic appointment with the community midwife. This is a longer appointment during which an examination will be made and blood samples taken. It can be performed after the 7th week of pregnancy.

Minor Surgery 

We are able to provide a comprehensive minor surgical service (removal of cysts and lumps, dealing with ingrown toenails etc).  If you would like to consider using this facility, please make an appointment with your Doctor to discuss your needs. 


CARERS

Is your lifestyle affected by caring for a family member, friend or neighbour who cannot manage alone? Do you need help, support, advice or just someone to talk to? Ask at reception for a carers registration pack.  

NON-NHS SERVICES 

We provide a range of non-NHS services, such as medical reports and examinations for insurance purposes, private sick notes, private prescriptions and a variety of other paperwork.  Some of these are available free but the majority attract a fee as the service is not available under the NHS.  Fees, when appropriate, are as laid down by the British Medical Association. Our Reception Staff can give you details on request.

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